Questions worth asking before anyone digs

SafeLine welcomes informed buyers and answers project questions without pressure or false certainty.

Scope, scheduling, preparation

Plan the investigation with the right inputs

The first conversation defines the project, site, and documentation need.

01What does a SafeLine investigation cover?

SafeLine scopes private utility designation, GPR investigation, and utility mapping or documentation to the site and decision. The investigation area, suspected infrastructure, access, available records, and desired output are confirmed before field work. LiDAR and drone surveying are not presented as SafeLine services.

02When should I schedule?

Engage SafeLine while the project team can still act on the information—during planning and before excavation, drilling, grading, or construction. Coverage and timing depend on the location, project scope, access, and required documentation, so they are confirmed during scoping rather than promised as a universal turnaround.

03How should I prepare?

Have the project address, planned work, defined area of concern, and access information ready. Share available utility plans, as-builts, owner records, or prior investigation material. Commercial contacts should also explain which project decision the findings need to support and who will use the final record.

04Which utilities can private locating address?

Depending on project scope and site conditions, private designation may address electrical, gas, water, sewer, fiber-optic, telecommunications, and irrigation infrastructure owned within the property. Ownership and records should be reviewed because the line between public and private responsibility varies by system and site.

05Where does GPR fit?

GPR is an interpreted geophysical method used when the project question and site conditions make it appropriate. It may help investigate untraceable or non-conductive lines and other subsurface anomalies, but it is not a universal guarantee of detection. Ground conditions, target properties, access, and survey design affect the result.

811, uncertainty, deliverables

Honest answers make better decisions

Confidence classification is a brand commitment: useful findings without promises the evidence cannot support.

01Does SafeLine replace 811?

No. Submit the required 811 ticket before digging and follow the rules for the project jurisdiction. Public one-call notification and private utility locating cover different ownership scopes. SafeLine can investigate private infrastructure and provide project-specific documentation, but that work complements rather than replaces the public process.

02Can you guarantee exact location or depth?

No. Subsurface investigation is evidence-based and affected by site conditions. SafeLine classifies confidence and explains limitations instead of presenting an interpreted finding as exact location, guaranteed depth, or complete detection. Verification may still be appropriate where a decision requires greater certainty.

03What documentation can I receive?

The deliverable is matched to the project need. Formats can include utility maps, KMZ files, pre-construction intelligence reports, congestion mapping, and verification recommendations. Scope determines which data, context, confidence language, and limitations belong in the record for the contractor, engineer, facility team, or homeowner using it.

04What does ASCE 38-aligned methodology mean?

It means the investigation and record are organized around disciplined utility investigation, confidence, and documentation principles associated with the ASCE 38 framework. SafeLine uses the phrase “aligned” deliberately; it is a methodology statement, not a promise that every project has the same scope or reaches the same level of certainty.

05Where does SafeLine work?

SafeLine is based in Richmond and serves projects across Virginia and Washington, DC. Coverage, scheduling, access, and documentation needs are confirmed for each project during scoping instead of being inferred from a city-name landing page.

Plan a Subsurface Investigation

Still have a project-specific question? Ask SafeLine directly.